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Deliveries / Returns

Delivery costs :
Within the UK: £4.00 (add £2.00 for each additional item)
Everywhere else: £6.50 (add £2.00 for each additional item)

Delivery :
Subject to stock availability and payment, for orders places between Monday and Friday, we will endeavour to dispatch them on the same working day or the following day. All orders placed on Saturday and Sunday after that time will be dispatched on the Monday.

All orders will be sent by Royal Mail and should reach UK residents between 2 and 3 days, but please allow up to 10 days if the post takes a little longer than anticipated.
All purchase will require a signature on delivery.

Lost parcels :
Please inform us if your parcel hasn’t reached you within 15 working days of the order date for the UK.

Out of stock :
We are trying our best to maintain our stock levels, however, should you not be able to buy an item online, please drop us a line with the garment you wish to purchase, it’s colour and size and we will check with our workshop if the garment is available or how long it would take to get it to you !
Email : dawn@grace-consultancy.com

Payment :
All payments are made via PayPal, which is a safe and secure system. Please note that you do not need a PayPal account to buy from our site. Just type in your credit card details!
For more information about PayPal or to open an account : www.paypal.com

Returns :
We really hope you will be happy with the items you have purchased,. However, if you are not entirely satisfied, we are happy to exchange or refund your purchase for any items bought on our website, within 20 days of purchase.
Please note that we are not in a position to exchange / refund goods that have been used, washed or damaged. Kindly ensure that all returns are sent back in a re-saleable condition along with a proof of purchase. Without proof of purchase, we won’t be able to refund or exchange your items.
We will not accept returns of non-faulty items that have been worn. In such situations, the items will be returned to the customer.
Delivery charges are non-refundable, however, if you need to change a size, we will send you the replacement at no cost (UK only) . Kindly enclose your order number or a copy of the invoice as otherwise, we won’t be able to process your request.
We try to proceed with refunds and exchange as quickly as possible, however, please allow up to 21 days.

Damaged or Faulty items :
In the unlikely event that the items bought reach you either damaged or faulty, please contact us immediately so that we can either replace or repair the items.
The delivery charges for either damaged or faulty items will be refunded.

We would like to recommend that you use Recorded Delivery when returning the product as we cannot accept responsibility for items lost in transit.

Sale items:
Please note that sales items are non-refundable and non-exchangeable